International Training & Education
Special Instructions for International Customers
Note: Shipments will be made via DHL, a global express shipping service.
Since your order will originate in the United States, you should confirm that your business is approved to receive shipments from the United States. You can confirm this information by contacting your local customs office.
If your company has a customs broker on retainer to respond to any incoming shipments, please notify your broker and customs office when your order is due to arrive and inform them that you would like DHL to act as your customs broker. This will ensure that you will not be responsible for any duties, taxes or fees.
If DHL contacts you to request additional documents, please respond in a timely manner. You may contact us at the BEP Currency Information Office (newmoney@mobilizationoffice.com) for assistance. To ensure the most prompt response, please correspond with the BEP Currency Information Office in English.
If you are experiencing any issues with receiving your order, please notify us at newmoney@mobilizationoffice.com. We will be able to assist you with obtaining your shipment.
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